Tour FAQ's

General

1. How can I book a tour?

You can book our tour offers right from our website or you get in touch with our team. If you wish a tailor-made tour, you can also send us an email and we will be happy to create an itinerary for you.

2. How many people are typically on our tours?

Our tours are designed to accommodate your needs, if you are alone, it will just be you and your guide. We believe this is the best type of tour, so that it can be personalized to you, go at your own pace, and so that you can have the full attention of your guide for the duration of the tour.

3. Can I join another person/group’s tour?

You cannot join another person/group’s tour. We only offer tailor made tours, and the majority of our clients book with us for this very reason.

4. When do you offer tours?

We have tours literally all year round; all you need to do is get in touch with us. We might require you to be a bit flexible if you plan to book a tailor made holidays and are not sure about whether we offer anything during those days. We will render a service that will best suit your need.

To make sure a tour is available; we recommend you get in touch with us as early as possible.

5. Can I schedule a tour at any time of the day?

Yes you can schedule your tailor made tour any time of the day. We just wanted to reduce the complexity of our booking system and therefore we recommended you get in touch with us as early as possible. Please let us know if you wish to start, and we will be happy to start the process for you at any time.

PAYMENT

1. How can I pay for the tour??

For booking a tour we require it to be paid at the time of booking. This is the only guarantee for you to get the tour that you booked.You can also pay for the tour in cash at the start of the tour.For complex tours we require a prepayment, which you need to pay when you have agreed to our proposed itinerary and terms.

2. Can I pay by credit card?

Yes, we offer credit card payments. You may pay by MasterCard and VISA.

CANCELLATION

1. What if I am late for the tour?

If you are up to 15mins late for the tour, then your guide/transport will of course wait for you and continue the tour as normal. Your guide will still give you the full tour. If you are more than half an hour late, then it may not make sense to go ahead with your tour as planned, instead we will suggest trying to rearrange the tour, or in some cases the only option may be for you to cancel. If the lateness or subsequent cancellation is out of your control then we will look at your situation specifically to see if we can offer any form of partial refund.

2. If I cancel the tour, do you offer a refund?

Yes, we refund you based on our cancellation policy. The amount of the refund depends on when you cancel the tour. If you want to make sure to get your money back, we offer a cancellation for all tours. If it has not been offered to you, please contact us!

WEATHER

1. What happens if it rains on the day of the tour?

If it rains on the day of your tour, there is not much to worry about! We recommend you to wear appropriate shoes for that weather. If there is a real severe weather alerts, we may cancel the tour. In this case we will notify you as soon as possible. You are then eligible to a refund or to reschedule the tour, if possible.

2. What should I bring to the tours?

Please come in comfortable shoes. When it’s sunny, cover up or put some sunscreen on.